Effectiveness of the Use of Information Technology in Public Services at the Timampu Village Office, Towuti District, East Luwu Regency

Abstract

The type of research used in this study is a type of qualitative research, the type of data used in this study is primary data and secondary data. The techniques used in this study are as follows: Observation, Interview, Documentation Data analysis techniques in this study are: Triangulation , data reduction, data presentation, conclusion The results of this study indicate the effectiveness of using information technology in public services at the Timampu village office, Towuti sub-district, East Lueu district, has not used special technology in carrying out public services, however, the village government has utilized social media technology such as WA, Facebook and Twitter in providing services to the community because basically social media that are generally known and widely used by the community such as social media WA, Facebook and Twitter and on the other hand the government utilizes several social media so that it is easier for the community to manage the Timampu village office and this shows the effectiveness of the use of information technology in public services in the timampu village office, east luwu district, in terms of service, it is more effective and efficient because the local government utilizes social media, which is easy for the community to use