Effects of Islamic Work Environment, Internal Communication, and Job Satisfaction on Bank Syariah Indonesia Employee Loyalty
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Abstract
Employee loyalty is a crucial aspect in supporting the sustainability of Sharia banking organizations; however, previous findings regarding the factors influencing it have yielded mixed results and have not yet sufficiently integrated the Islamic work environment, internal communication, and job satisfaction into a single model. This study aims to analyze the effects of these three variables on employee loyalty at BSI KCP Pinrang, both individually and jointly. The study employs a quantitative approach with a causal-associative design and a total sampling technique. Primary data were collected via a Likert-scale questionnaire and analyzed using multiple linear regression with SPSS 27 after undergoing validity, reliability, and classical assumption tests. The results indicate that the Islamic work environment, internal communication, and job satisfaction each have a positive and significant effect on employee loyalty. Internal communication has the strongest relative influence, with a standardized beta value of 0.670. Simultaneously, all three variables have a significant influence and account for 83.1% of the variation in employee loyalty. These findings provide empirical support for the view that spiritual aspects, organizational communication, and work experiences should be managed in an integrated manner to strengthen employee loyalty in Islamic banking, with internal communication requiring particular attention.
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