The Effect of Leadership Style and Workload on Employee Work Quality at the Population and Civil Registration Office of Barru Regency
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Abstract
Employee work quality is essential for ensuring effective and reliable public services, particularly in government institutions responsible for population administration and civil registration. Leadership style and workload are important factors that may influence employees’ ability to perform their duties effectively. This study aimed to examine the effects of leadership style and workload on employee work quality at the Population and Civil Registration Office of Barru Regency. A quantitative research approach was employed, involving all 54 employees as respondents through a total population sampling technique. Data were collected through observation, questionnaires, and documentation. The data were analyzed using validity and reliability tests, classical assumption tests, and multiple linear regression with Statistical Package for the Social Sciences version 31. The results indicated that leadership style had a positive and significant effect on employee work quality (t = 4.271, compared with a critical t-value of 2.006; p = 0.001). Workload also had a positive and significant effect on employee work quality (t = 3.775, compared with a critical t-value of 2.006; p = 0.001). Furthermore, leadership style and workload simultaneously had a positive and significant effect on employee work quality. These findings highlight the importance of effective leadership and appropriate workload management in supporting employee performance in public service institutions. The study provides practical insights for organizational leaders and policymakers seeking to improve the quality of population administration and civil registration services through better leadership practices and workload allocation.
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